Refund.

Custom orders

Every board is built to order. Once production has started, we do not accept returns or refunds on custom work.

To cancel, write to custom@carvdboards.com as soon as you can. Cancel before production and the deposit is returned in full. Once materials are cut and pressing has started, the deposit is not refundable.

Defects

If the board arrives with a manufacturing defect — delamination, structural failure, or specs we built wrong — we repair or replace it at no cost. Write within 14 days of delivery, with photographs and the original order.

Wear, impact, storage, or changes made after delivery are not covered.

Built wrong

If we built the wrong shape, size, or graphic against the confirmed order, we rebuild or repair it at no cost. Read the confirmation before production starts. Flag a discrepancy at once.

Deposit

50% to begin. Fully refundable if you cancel before production. Not refundable once materials are cut and pressing has started. Applied in full to the remaining balance at shipment.

Processing

Approved refunds return to the original payment method in 5–10 business days. If it has not arrived after 10 business days, check with the bank first. If it is still missing, write to custom@carvdboards.com.

Shipping damage

If the board is damaged in transit, write within 7 days of delivery with photographs of the damage and the packaging. We work with the carrier toward a replacement or compensation.

Return shipping

When a return is approved for a defect or a wrong build, we send a prepaid label. For any other approved return, return shipping is the buyer’s. Use a trackable service. We cannot answer for a parcel lost on the way back.

Contact

Questions, or a claim: custom@carvdboards.com. We aim to reply within 48 hours.