Refund Policy

Custom Orders

All carvd boards are built to order. Because every board is made specifically for you — to your shape, size, graphics, and specs — we are unable to accept returns or offer refunds on custom orders once production has begun.

If you need to cancel your order, contact us at mwh@cometsolutions.net as soon as possible. Cancellations before production begins will receive a full refund of any deposit paid. Once materials have been cut and pressing has started, deposits are non-refundable.

Manufacturing Defects

If your board arrives with a manufacturing defect — delamination, structural failure, incorrect specs built at our error — we will repair or replace it at no cost to you. Contact us within 14 days of delivery with photos of the issue and your original order details.

Defects caused by normal wear and tear, impact damage, improper storage, or modifications made after delivery are not covered.

Incorrect Orders

If we build your board incorrectly relative to your confirmed order — wrong shape, wrong size, wrong graphics — we will rebuild or repair it at no cost. We ask that you review the order confirmation email carefully before production begins. Any discrepancies should be flagged immediately.

Deposits

A 50% deposit is required to begin production. This deposit is:

• Fully refundable if you cancel before production begins
• Non-refundable once materials have been cut and pressing has started
• Applied in full to the remaining balance at time of shipment

Refund Processing

Approved refunds are returned to the original payment method within 5–10 business days. If you haven't received a refund after 10 business days, check with your bank or card provider first — processing times vary. If the issue persists, contact us at mwh@cometsolutions.net.

Shipping Damage

If your board is damaged in transit, contact us within 7 days of delivery with photos of the damage and packaging. We will work with the shipping carrier to resolve the claim and ensure you receive a replacement or compensation.

Return Shipping

In cases where a return is approved (defects or incorrect builds), we will provide a prepaid return shipping label. For any other approved return scenario, return shipping costs are the buyer's responsibility. We recommend using a trackable shipping service — we cannot be held responsible for items lost in return transit.

Contact

For any questions about this policy or to initiate a return or defect claim, email us at mwh@cometsolutions.net. We aim to respond within 48 hours.